FAQ
When can the QR-bill be used?
The QR-bill was successfully introduced on 30 June 2020. From this date, it has been ensured both in the customer-bank interface and in interbank payments that payment orders from the QR-bill are reliably processed.
This means that since summer 2020 it has been possible for invoice issuers to create and deliver QR-bills and for invoice recipients to pay them.
The last few months have shown that both market participants and the systems and channels of financial institutions – be it at the post office counter, in online banking or in the direct interfaces – may process QR-bills reliably and securely.
The QR-bill is replacing the currently used payment slips. Can, however, physical payment instructions be still submitted at banks or can payments still be made at post office counters?
The QR-bills can be paid in the same way as with payment slips. Thanks to the perforation, invoice recipients can conveniently separate the payment part and the receipt from the invoice and pay either at the counter or with a payment order by mail.
The current forms of the payment slip will be replaced by the QR-bill and thus disappear. Will it only be possible to invoice with QR-bills in the future?
Yes, invoicing must be switched to the QR-bill in good time, as payments can only be made with the old payment slips until 30 September 2022.
What is going to happen with the currently used blank payment slips?
PostFinance ensures that there is also an offer with the QR-bill to make payments at the counter without a preprinted payment slip. Until then, today's blank payment slip is still available.
As of when can the current payment slips no longer be used?
The parallel use of the current red and orange payment slips and the QR-bill will be possible until 30 September 2022. From 1st October 2022, the red and orange payment slips will no longer be processed.
How is it being assured that companies will be involved on time and will be ready?
The financial institutions are supporing the invoice issuers in converting to the QR-bill and have been working closely with them for many years. The banks have already carried out communication campaigns on the QR-bill and will continue to ensure that their customers are well informed about the discontinuation of IS/ISR payments and can switch to the QR-bill easily.